Effective Date: January 1, 2025
1. Introduction Welcome to Real Hope Counseling. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website https://realhopecounseling.com/. Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
2. Information We Collect We collect a limited amount of personal information from you when you voluntarily provide it to us through our website. The personal information we collect includes:
- Name
- Email Address
- Phone Number
This information is collected exclusively through the contact form on our website. We do not collect any sensitive health information through our website’s contact form.
3. How We Use Your Information We use the information we collect via our contact form for the following purposes:
- To respond to your inquiries and questions.
- To schedule initial consultations.
4. Cookies and Tracking Technologies Our website uses cookies and similar tracking technologies to analyze user activity and improve our website. Specifically, we use Google Analytics to help us understand how visitors engage with our site. This service collects information anonymously and reports website trends without identifying individual visitors. You can learn about Google’s practices by going to https://policies.google.com/privacy and opt out of them by downloading the Google Analytics opt-out browser add-on.
5. Third-Party Services We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. However, we do use trusted third-party services to operate our website and conduct our business. These include:
- Google Analytics: To analyze website traffic and user engagement as described above.
- SimplePractice: If you become a client, we will use SimplePractice as our Electronic Health Record (EHR) and practice management software for scheduling and documentation. Information provided on our contact form may be transferred to SimplePractice to facilitate scheduling an initial consultation.
These third-party service providers have their own privacy policies addressing how they use such information.
6. Data Security and Retention We implement security measures to maintain the safety of your personal information.
- Our website is protected with SSL (Secure Socket Layer) technology to ensure that your data is encrypted and transmitted securely.
- Access to the personal information you provide is limited to licensed personnel only.
We retain the information collected from our contact form for 90 days for inquiries that do not result in a client relationship. After 90 days, this information is securely deleted.
7. Your Data Rights You have the right to access, update, or request the deletion of your personal information. If you wish to exercise these rights, please contact us at our email address below.
8. Children’s Privacy Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. All inquiries for minors must be made by a parent or legal guardian. If we become aware that we have collected personal information from a child under the age of 13 without verification of parental consent, we will take steps to remove that information from our servers.
9. Changes to This Privacy Policy We may update this Privacy Policy from time to time. We will notify you of any changes by updating the “Effective Date” at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
10. Contact Us If you have any questions or concerns about this Privacy Policy, please contact us at: [email protected]